Plan your visit (FAQ)

Got a question or looking for some tips? We’ve compiled the most important information so you’re perfectly prepared for your visit to Zoo Berlin.

  • Coronavirus precautions

  • Overview

    You can find all information on the current coronavirus precautions being applied at Zoo Berlin here.

  • Online shop

  • Where to find?

    Here you can get to the online shops of Zoo and Aquarium Berlin:


    Ticketshop Zoo

    Ticketshop Aquarium

  • Printouts of online tickets?

    You do not need to print out your online tickets. The QR codes can be scanned from your smartphone or tablet. Please just ensure you have your online ticket open when you reach the gates and that your screen is as bright as possible.

  • Date not available?

    Due to the current situation, day tickets are only available four weeks in advance currently. If tickets cannot be booked for an earlier date, the day is already sold out.

  • Cancel or rebook tickets

    Booked day tickets cannot be canceled or rebooked. Withdrawal is also not possible.

  • Further questions?

    Do you have more specific questions? Further information can be found at the category "Day tickets" and "Annual passes & vouchers". If you have any questions about your booking, please contact ticket@zoo-berlin.de.

  • Arrival & parking

  • Public transport

    S-Bahn train

    S-Bahn station Zoologischer Garten (S3 + S5 + S7 + S9)

    U-Bahn underground train

    U-Bahn station Zoologischer Garten (U2 + U9)

    U-Bahn station Kurfürstendamm (U1 + U9)

    Bus

    Approx. 15 bus lines

    Train

    Regional trains (RE1 + RE2 + RE7 + IRE + RB14 + RB21 + RB22)

    Long-distance rail connections via Hauptbahnhof (central station)

    For detailed information on transport connections, visit: www.bvg.de or www.bahn.de.

  • Car

    Zoo Berlin does not have its own visitor parking spaces. The use of public transport is therefore highly recommended. There are some public (paid) parking spaces in front of the Löwentor entrance on Hardenbergplatz and several multi-storey car parks in the vicinity.

  • Day tickets

  • Where can I buy them?

    Day tickets for Zoo Berlin can be purchased online.

    BOOK TICKETS NOW

    Due to the coronavirus pandemic, only a limited number of ticket booths are currently open. These are intended solely for visitors with no internet access and for the sale of concession-rate tickets.

  • Children’s tickets?

    Concession-rate tickets are available for children aged four to 15. Children under 12 must be accompanied by an adult.

    BOOK TICKETS NOW

  • Combined day tickets? / Flex tickets?

    Combined day tickets (also called Flex tickets) are always valid for Zoo and Aquarium Berlin both. With these tickets you do not have to commit to a specific time slot. Only the (binding) visiting date must be selected in advance.

    Book combined tickets now

  • Kids under four?

    Children under four can visit free of charge. However, please do still book one free ticket online for every child aged three and under.

    BOOK TICKETS NOW

  • Visiting time slot?

    Due to the coronavirus pandemic, all visitors must currently pre-book a specific time slot for their visit. This is primarily intended to stagger visitor arrival times. Nevertheless, we kindly ask all guests to stick to their allocated time slot as closely as possible. After all, Zoo Berlin will only be permitted to remain open during these times if everyone looks out for one another and is willing to make compromises.

    The chosen time slot is binding and cannot be changed once the purchase has been made. There is no right of return for purchased tickets.

    Every day a strictly limited number of “Flex tickets” is available, with which you do not have to commit to a specific time slot. Only the (binding) visiting date must be selected in advance. These tickets are also combined day tickets and are therefore always valid for Zoo and Aquarium Berlin.

    Book combined tickets now

  • Concession-rate day tickets?

    Concession-rate tickets can be purchased from the ticket booths at the entrances (clearly marked). These tickets are available to school pupils, students, trainees (Azubis), unemployed people on German state benefits, berlinpass holders, and disabled people (plus chaperone) carrying the relevant identification.

  • Chaperones for disabled visitors?

    One chaperone may accompany a visitor with a severe disability free of charge (category B; proof of eligibility must be presented at the ticket booth).

  • Complimentary/pre-bought tickets?

    Online tickets, tickets purchased in advance (e.g. from BVG ticket machines), and complimentary tickets can be presented at the ticket booths by the entrances (clearly marked) and allow immediate admission. In this instance, advance online registration is not necessary.

  • Discount coupons?

    To redeem a valid discount coupon, simply present and, if applicable, hand in your coupon at the ticket booths by the entrances (clearly marked). For any accompanying persons, please book regular tickets online in advance.

    BOOK TICKETS NOW

  • Group tickets?

    Group tickets are only available at the on-site ticket booths of the Zoo.

  • Annual passes & vouchers

  • Benefits?

    Annual pass holders can visit Zoo Berlin 365 days a year – and save money from the fourth visit! What’s more, a Zoo annual pass gives holders a 50 percent discount on tickets to Tierpark and Aquarium Berlin (and vice versa) and a 10 percent discount in the Zoo’s restaurants and shops.

    Tip: If you decide to purchase an annual pass during your visit to the Zoo, you can offset the price of your day ticket if you purchase your annual pass from the on-site annual pass booth by the Löwentor entrance on the same day.

  • Where can I buy them?

    You can purchase annual passes online. Simply fill out the required information at your leisure at home, then come by to pick up your pass (at the on-site annual pass booth by the Löwentor entrance). If you would like to visit the Zoo straight after you have picked up your annual pass, please book your desired time slot online in advance. Please note: All pass holders* must be present in person for the issuing of their annual pass.

    When renewing an existing annual pass, you should first purchase a new pass via the online shop. We will then renew your pass on site.

    Purchase your annual pass now

    BOOK A VISITING SLOT NOW

  • Visiting during the pandemic?

    Of course, your annual pass is still valid. However, due to the coronavirus pandemic, we require annual pass holders to decide in advance on which day and at what time they will be visiting the Zoo. Therefore, your pass can currently only be used in combination with a reservation for a particular day and time slot – which must be booked in advance online.

    BOOK A VISITING SLOT NOW

    The different time slots are primarily intended to stagger visitor arrival times. Nevertheless, we kindly ask all guests to stick to their allocated time slot as closely as possible. After all, Zoo Berlin will only be permitted to remain open during these times if everyone looks out for one another and is willing to make compromises.

  • Transferable?

    Annual passes are personalised and non-transferable. A photograph of the pass holder is printed on every annual pass. You may be asked to present your annual pass in combination with a valid form of ID.

  • Kids under four?

    For all accompanying children aged three and under, please reserve an additional slot free of charge online.

    BOOK A VISITING SLOT NOW

  • Must purchase and renewal be in person?

    Yes. For the purchase or renewal of an annual pass, all pass holders must be present at the on-site sales points. Each card is personalised with a photograph that is taken on site. Please note that annual passes are non-transferable.

    Attention: In the case of minors, a parent or guardian must always attend when the annual pass is issued or a (corresponding) power of attorney including a copy of ID must be presented.

  • Should I bring a photograph for my annual pass?

    No. You do not need to bring a photograph with you when purchasing or renewing your annual pass, as one will be taken on site. For this reason, all pass holders must be present at the on-site sales points for the issuing of annual passes.

  • Lost annual pass?

    If you lose your annual pass, you can purchase a replacement at the on-site annual pass booth by the Löwentor entrance for a fee of € 20.

  • New admissions system

    Zoo and Tierpark Berlin are in discussions with the authorities about plans for a new admissions system that uses facial recognition. Use of the system would be entirely voluntary. Once we have come to an agreement with the authorities, all annual pass holders will be informed of the details online and by post. Until that time, annual passes will continue to be checked manually by onsite staff.

  • Vouchers

    Looking for a special gift for an animal lover? Vouchers for tickets, tours and exclusive animal experiences can be purchased online – and they make a great last-minute gift! The voucher will be sent to you by email immediately after you complete your purchase.

    Buy a voucher now

  • Schools and nurseries

  • What should I note when visiting with my class / group?

    We are very glad, that you are planning to visit Zoo Berlin. In the following you can find the most important information at a glance:

    • Registration in advance is not necessary (except for guided tours)
    • Group tickets are only available at the ticket booths on site
    • For school or nursery rates a visitors’ form must be presented on site


    VISITORS’ FORM FOR SCHOOL GROUPS (PDF)

    VISITORS’ FORM FOR DAY-CARE GROUPS (PDF)

    The accompanying teachers are responsible for compliance with the rules of conduct due to the corona pandemic. You can always find an overview of the current precautions here.

  • Rates for schools and nurseries?

    You can find a summary of all prices here.

  • Guided tours for schools and nurseries

    You can find all information about guided tours for schools and nurseries here.

  • Helpful info & tips

  • The animals at Zoo Berlin

    With some 20,000 animals from almost 1,200 species, Zoo Berlin is home to more species that any other zoo in the world! Our modern habitats create extra-special animal experiences. You can get a taste of what to expect here.

  • Panda Garden

    Zoo Berlin is home to Germany’s only giant pandas. Come see these adorable bears in our Chinese-style Panda Garden – one of the most beautiful panda habitats in the world. It was here, in August 2019, that Berlin welcomed the first-ever panda cubs born in Germany: twin brothers Pit and Paule, who immediately captured the hearts of Berliners and visitors alike! You can find further information here.

  • Animal feeding & training sessions

    Unfortunately, due to the coronavirus pandemic, no public feeding or training sessions are currently taking place.

  • Hits for kids

    With high suspension bridges, twisting slides and complex climbing trails, the Zoo’s large play area is waiting to be explored by adventurers big and small.

    At the Hans im Glück petting zoo, goats, donkeys and more are eagerly waiting to be stroked by gentle hands.

    At various points around the Zoo, ice cream stands provide welcome refreshment during the summer.

    Special events and services

    Children’s birthdays are extra special at Zoo Berlin! Here, birthday boys and girls and their guests can embark on exciting journeys of discovery. You can find all the information here.

  • Handcarts

    Unfortunately, due to the coronavirus pandemic, we do not currently offer handcart hire.

  • Toilets, baby changing, etc.

    There are several toilets and baby changing facilities throughout the Zoo grounds. The exact locations and information about additional services can be found on the Zoo map here.

  • Zoo improvements

    To make Zoo Berlin even better and more beautiful for our animals and visitors, occasional construction work is carried out at isolated sites. You can find an overview of current disruptions here.

  • Food, drink & souvenirs

  • Zoo-Restaurant

    The Zoo Restaurant is the largest restaurant in Zoo Berlin. With an idyllic lakeside terrace and a varied selection of food and drink, it’s the perfect place to take a break and recharge your batteries.

  • Waldschänke

    Right next to the children’s play area, set in the shade of tall old trees, is the Waldschänke, which serves up delicious home-cooked fare from March to November.

  • Snack & ice cream stands

    In case you get peckish during your visit to the Zoo, there are several snack stands on hand. And during the summer, ice cream stands provide welcome refreshment. The exact locations are marked on the Zoo map here.

  • Zoo shops

    Peruse the Zoo’s shops at the Löwentor and Elefantentor exits. Here you’re sure to discover the perfect souvenir of a wonderful day out at Zoo Berlin – be it a cuddly polar bear, a panda postcard, or perhaps an illustrated book about elephants.

    Alternatively, you can browse online at your leisure and have an animal keepsake delivered directly to your door. Visit the online shop here.

    Please note: A medical mask must be worn at all times inside the shop.

  • Accessibility

  • Toilets

    There are several disabled-accessible toilets on the Zoo grounds. The exact locations and information about additional services can be found on the Zoo map here.

  • Wheelchairs

    Unfortunately, due to the coronavirus pandemic, we do not currently offer wheelchair hire.

  • Tours

    Zoo Berlin offers tailored tours for people with special needs. You can find all the information here.

  • FAQs

  • How can I become a sponsor?

    We are delighted that you are interested in lending your support as a sponsor! You can find all the information on sponsorships at Zoo Berlin here.

  • Are dogs allowed at the Zoo?

    No, unfortunately dogs are not allowed at Zoo Berlin. However, you are welcome to take your four-legged friend with you to Tierpark Berlin. You can find all the information here.

  • When is the best time to see the pandas?

    Our giant pandas spend most of the day eating or sleeping. They are usually at their most active in the morning from 9 a.m. By the way, pandas love cool, damp weather, so on hot summer days they can usually be found in their air-conditioned indoor habitats (visible to visitors from the Panda Plaza).

  • Can I feed the animals?

    In general, visitors are not permitted to feed the animals at Zoo Berlin. This is the job of the keepers, who know exactly what each animal should eat and what is bad for them.

  • How can I support the Zoo?

    Thank you! We hugely appreciate your commitment to Zoo Berlin. You can find information on all the ways to support us here.

  • Is there anywhere to store luggage?

    No. For security reasons we cannot offer luggage storage. However, there are luggage lockers directly opposite the Zoo’s Löwentor entrance in the Zoologischer Garten station.

  • Is there a lost property office?

    If you lose something on your visit to the Zoo you can contact us at info@zoo-berlin.de or visit us in person at the ServiceCenter located by the Zoo’s Löwentor entrance.

  • Can I bring a bike or scooter to the Zoo?

    To ensure the safety of our animals and other guests, bicycles, scooters and skates must be left outside. Balance bikes and children’s scooters (up to an age of 6 years) may be brought onto the grounds.

  • I broke something during my visit! What should I do?

    First of all, thank you for your honesty! Please inform someone at the on-site annual pass booth by the Löwentor entrance or send an email to info@zoo-berlin.de so that we can repair the damage as quickly as possible.

  • May I take photos and videos and post them online?

    Of course you may take videos and photographs at Zoo Berlin for private purposes. When doing so, please stick to the visitor paths and make sure you do not use flash in the animal houses. You may also publish your images on your private social media channels. Feel free to link the official zoo channels (@zooberlin) so that we can also see your snapshots. Commercial use of your pictures and videos is not permitted.

    Please note: In the interests of animal safety, selfie sticks are not permitted.

  • I’m looking for some advice about a domestic or wild animal, or I would like to give an animal to the Zoo/Aquarium.

    Our Zoo and Aquarium are home to approximately 20,000 animals, so our biologists have quite a lot on their plates. Please understand that they will therefore not be able to give advice about domestic or wild animals in your care.

    For medical reasons and to ensure the safety of our animals, we are also not able to take in any domestic or wild animals.

  • Why does admission cost what it does?

    Zoo Berlin is home to more species than any other zoo in the world and has considerable operating costs. The keeping of exotic animals, in particular, is very expensive. To give you an idea: our animals eat around 180,000 kg of hay and 55,000 kg of fish a year, and some animal residents require heated or air-conditioned facilities year-round. Plus, the cost of energy and animal feed is almost constantly on the rise! Despite all that, the entrance fees charged by Zoo Berlin are still far lower than those of zoological facilities in many other major European cities. What’s more, the zoo in Berlin is both significantly larger and home to a wider variety of species.

  • I want to work at the Zoo!

    We’re very pleased to hear it! After all, zoos must be some of the best places in the world to work. You can find all the information on current job openings, internships and training placements at Zoo, Tierpark and Aquarium Berlin here.

Any more questions?

Don’t hesitate to get in touch!

* Required

Opening hours

Today, 20. September
9:00 - 18:30
Last admission: 17:00
Opening hours

Feedings & Trainings

  • No public Animal feeding & training sessions are taking place at this time.

Map

Zoo map

Arrival

Hardenbergplatz 8, 10787 Berlin

Route (Google)