Plan your visit (FAQ)

Got a question or looking for some tips? We’ve compiled the most important information so you’re perfectly prepared for your visit to Zoo Berlin.

The Zoo Berlin is closed

A bird at Zoo Berlin tested positive for bird flu. Therefore, the Zoo remains closed to guests as a precaution. The Aquarium Berlin as well as the Tierpark Berlin are still open as usual.

Current information can always be found here.

  • Coronavirus precautions

  • Overview

    You can find all information on current Covid-19 precautions at Zoo Berlin here.

  • Day tickets & online shop

  • Advantages of buying online

    If you book your tickets online, you not only save a lot of time and avoid the queues at the ticket booths, but you can also make your booking from the comfort of your own home - regardless of opening hours! Afterwards, you can download your tickets/vouchers directly and go straight to the entrance on your day of visit.

    Book tickets now

  • Is it no longer possible to buy tickets on site?

    Ticket booths at Zoo Berlin are open. However, we recommend buying online tickets in advance to reduce waiting times at the entrance.

    BOOK TICKETS NOW

  • What are combined day tickets? / Flex tickets?

    Combined day tickets (also called flex tickets) allow you to visit the Zoo and the Aquarium Berlin on the same day. You do not have to commit to a specific time slot with these tickets. Only the (binding) visiting date must be selected in advance.

    BOOK COMBINED TICKETS NOW

  • I have a complimentary or pre-bought ticket

    Online tickets, tickets purchased in advance (e.g. from BVG ticket machines) and complimentary tickets can be presented at the ticket booths by the entrances (clearly marked) and allow immediate admission. Advance online registration is not possible.

  • How can I get my discount on tickets?

    Discount coupons can be presented at the ticket booths by the entrances for immediate admission. Advance online registration is not possible.

    Our regular reduced rates are available online.

    BOOK TICKETS NOW

  • Do kids under the age of four need a ticket?

    Admission to Zoo Berlin is free for children under the age of four. Please book a free online ticket in advance for every child aged zero to three years.

    BOOK TICKETS NOW

  • Do I have to be on time for my time slot?

    No. You may arrive at any time during your booked time slot.

  • Do I have to leave Zoo Berlin by the end of the time slot I have booked?

    The booked time slots only represent the admission time. Therefore, the stay in Zoo Berlin is not limited (within the regular opening hours).

    The chosen time slot is binding and cannot be changed after the purchase has been made. Purchased tickets are non-refundable.

  • Am I allowed to leave Zoo Berlin and then come back later the same day?

    Unfortunately, it is not possible to leave the zoo and then come back multiple times during the day. Day tickets are only valid for one admission.

  • The date I chose is not available

    In general, day tickets can also be booked for the same day. If there are no tickets available, they are already sold out.

  • Do assistants for disabled visitors require a ticket?

    One assistant may accompany a visitor with a severe disability free of charge (category H or B; proof of eligibility must be presented at the ticket booth).

    Disabled persons with a disability rating of 50 percent or more receive reduced admission (upon presentation of proof of disabled status). You can find tickets for both categories in our online shop.

    BOOK TICKETS NOW

  • Can I cancel or rebook tickets?

    Booked day tickets cannot be canceled or rebooked. Revocation is not possible either.

  • Do I have to print out online tickets?

    You do not need to print out your online tickets. The QR codes can be scanned from your smartphone or tablet. Please just ensure you have your online ticket open when you reach the gates and that your screen is as bright as possible.

  • Where can I get group tickets?

    Group tickets are only available at the ticket booths on site at the zoo entrances. Prior registration is not necessary.

  • Can I also use Tierpark & Aquarium vouchers at Zoo Berlin?

    Vouchers can be redeemed at all three facilities – Zoo, Aquarium and Tierpark Berlin. But please be aware that prices may differ from the actual value of your voucher.

    Vouchers can easily be redeemed online. Start by selecting the desired number of day tickets and/or annual passes in the respective online shop (https://shop.zoo-berlin.de/enhttps://shop.aquarium-berlin.de/en, or https://shop.tierpark-berlin.de/en). When you go to your shopping basket, you will have the option to apply a voucher code.

  • Do refugees get a discount?

    Refugees receive the concessions ticket price. For this, the berlinpass must be presented. The rule applies exclusively to refugees themselves. To accompanying people the regular prices apply.

    Book tickets now

  • Further questions?

    Do you still have unanswered questions? Further information can be found under "Annual passes, vouchers & sponsorships". If you have any questions about your booking, please contact ticket@zoo-berlin.de.

  • Annual passes, vouchers & sponsorships

  • Gift idea

    From typical vouchers with individual values, ticket or annual pass vouchers to vouchers for guided tours and special animal encounters- we offer several different types of gift ideas.

    Buy a voucher now

  • Benefits of annual pass subscriptions

    Annual pass subscriptions are automatically renewed for 13 months every year - and you only pay for 12! What´s more, a Zoo annual pass subscription gives holders a 50 percent discount on tickets to Aquarium Berlin and Tierpark Berlin (and vice versa) and a 10 percent discount in the Zoo´s restaurants and shops.

    Tip: If you decide to purchase an annual pass during your visit to Zoo Berlin, the price of your day ticket will be credited against the cost of your annual pass when you visit the annual pass booth at the Löwentor´s entrance. You can find an overview of the opening times here.

  • Benefits of annual passes

    Annual pass holders can visit Zoo Berlin 365 days a year – and save money from the fourth visit! What’s more, a Zoo annual pass gives holders a 50 percent discount on tickets to Aquarium Berlin and Tierpark Berlin (and vice versa) and a 10 percent discount in the Zoo’s restaurants and shops.

    Tip: If you decide to purchase an annual pass during your visit to Zoo Berlin, the price of your day ticket will be credited against the cost of your annual pass when you visit the annual pass booth at the Löwentor´s entrance. You can find an overview of the opening times here.

  • What do I do with my annual pass during the closing time?

    At this point we would like to thank you for your understanding and patience. Below you will find the possible options for how we can proceed with your pass:

    Option 1: Supporting the Zoo

    After the difficult pandemic years and the problem of the explosive increase in energy costs, the unforeseen closure is also having a significant financial impact on our Zoo. We are all the more dependent on support of any kind. After all, we don't want to have to make any compromises when it comes to modernizing and further developing our animal habitats. Therefore, we must and would like to offer you the opportunity to fully support us with your affected annual pass and to refrain from compensation. If you choose this option, we would already like to thank you very, very much!

    Option 2: Use at the Tierpark

    Alternatively, we would like to offer you the opportunity to use your annual pass at Tierpark Berlin during the closing time of the Zoo. The Tierpark is open regularly – you can find more information here: www.tierpark-berlin.de/en

    Option 3: Extension of validity

    Of course, there is also the option of extending the validity of your annual pass by the time the Zoo is closed (for combined annual passes proportionate). If you choose this option, we will get back to you with all the details at a later date.

    Please select one of the options mentioned and let us know, together with your printed annual pass ID, at ticket@zoo-berlin.de and by the end oft he Zoo’s closing period at the latest. Please note that it is unfortunately not possible to revoke the decision you have feedbacked us. Attention: If you have decided on option 3 and then take advantage of the offer of visits to the Tierpark (option 2), your right to an extension of validity expires immediately. This also applies to family annual passes if only one person uses the Tierpark offer.

  • Where can I buy annual passes?

    You can purchase annual passes online. Simply fill out the required information at your leisure at home, then come by to pick up your pass.

    Buy annual passes online and save time

    Please note: All pass holders must be present in person for the issuing of their annual pass.

  • Get credit for your day ticket

    For "undecideds" who have initially decided on a day ticket, the day ticket price can be credited when purchasing an annual ticket. All you have to do is go to the annual ticket booth at the Löwentor Zoo entrance and present your day ticket.

    Please note: The crediting is only possible on the day of the visit (of the day ticket) and only within the admission times. Subsequent crediting is excluded, as the (comparatively) inexpensive rates of the annual passes cannot otherwise be offered.

  • How do I get my annual pass discount?

    The 50% discount for the facilities that are not included in your annual pass is only redeemable at on-site ticket booths (upon presentation of your annual pass – please also present a photo ID on request). There is no need to book a time slot for this purpose. Please note that discounted tickets can only be purchased for immediate admission (i.e. not in advance).

    Please note: Aquarium tickets for any given day may sell out very quickly. We recommend, that you start your visit at the Aquarium at 9:00 a.m. before you visit the Zoo.

  • Is it necessary for annual pass holders to register online?

    No. Annual pass holders do not need to register in advance. However, due to capacity, time slots must be booked for Aquarium Berlin.

  • Do I need to book a time slot to purchase an annual pass?

    No, a time slot does not have to be booked. If possible, please book your annual pass(es) online. Simply fill out the required information at your leisure at home, then come by to pick up your pass. Afterwards, you can visit Zoo Berlin directly.

    Buy annual passes online and save time

  • How to check the period of validity

    You can check the validity of your annual pass right here. After putting in the data, you will receive all information and also have the option to extend your annual pass right away. By doing this, you can save so much time, which would normally be spent writing emails or going to the annual pass ticket booth.

  • How do I renew my annual pass?

    You can easily do this from the comfort of your home. Just put in your data and you will receive information on your annual pass, including the period of validity. Here you also have the option to renew your annual pass. Before you do this please make sure to read the paragraph titled „important“, which is located directly under the form for your data. After renewing your annual pass, there is nothing else you need to do. Your chip card can now be used for a further year. When renewing your card online, you can save time by fully avoiding the long lines in front of the annual pass desk at Zoo Berlin.

    Renew annual passes online and save time

  • Are family annual passes also available for grandparents and their grandchildren?

    Our family annual passes are only available for parents and their (own) children. If we were to include other family members, we would not be able to offer our annual passes at the same (relatively) affordable rates.

  • Are annual passes transferable?

    Annual passes are personalised and non-transferable. A photograph of the pass holder is printed on every annual pass. You may be asked to present your annual pass in combination with a valid form of ID.

    Please note: In accordance with our General Terms and Conditions, annual ticket holders are liable for loss and/or attempted fraud in connection with their annual ticket. In the event of loss, we offer the option of blocking the card and issuing a new one for a processing fee as a gesture of goodwill. However, this procedure is not possible if a fraud attempt has been made with the card in question before the loss is reported. In such a case, the card will be confiscated and blocked immediately.

  • Can I use a photo of my annual pass for admission?

    For safety reasons, we cannot allow admission with just a photo of your annual pass. We do have plans to digitalize our annual passes. Until then, the physical annual pass must be shown upon arrival.

  • Should I bring a photograph for my annual pass?

    No. You do not need to bring a photograph with you when picking up your annual pass, as one will be taken on-site. For this reason, all pass holders must be present at the on-site sales points for the issuing of annual passes.

  • Lost annual pass?

    If you lose your annual pass, you can purchase a replacement at the on-site annual pass booth by the Löwentor´s entrance for a fee of € 20.

  • Attempted fraud with annual pass

    By our General Terms and Conditions, permanent and annual card holders are liable for loss and/or attempted fraud in connection with their permanent or annual pass.

    Should an attempt of fraud have been made with the respective pass even before the loss has been reported, the confiscated and blocked pass can only be unblocked and handed over again for a fee.

    Specifically, the following rules apply:

    - Single annual passes (for adults, children, or concessions): Pass must be purchased again

    - Family annual passes: 50 € per affected single pass

    - Annual pass subscriptions and permanent passes: 50 € per individual pass affected.

    Please contact the annual ticket booth on-site during our admission times.

    Please note: Annual passes can only be handed over to the respective annual pass holder in person (including identity card).

  • New admissions system

    Zoo and Tierpark Berlin are in discussions with the authorities about plans for a new admissions system that uses facial recognition. Use of the system would be entirely voluntary. Once we have come to an agreement with the authorities, all annual pass holders will be informed of the details online and by mail. Until that time, annual passes will continue to be checked manually by on-site staff.

  • Where can I buy vouchers?

    All our vouchers are available online. From typical vouchers with individual values, ticket or annual pass vouchers to vouchers for guided tours and special animal encounters- we offer several different types.

    Buy a voucher now

  • How can I become a sponsor?

    We are delighted that you are interested in lending your support as a sponsor! You can find all the information on sponsorships at Zoo Berlin here.

  • Schools and nurseries

  • What do I need to know when visiting with my class / group?

    We are pleased, that you are planning to visit Zoo Berlin. Below you can find the most important information at a glance:

    • Registration in advance is not necessary (except for guided tours)
    • Group tickets are only available at the ticket booths on site
    • For school or nursery rates a visitors’ form must be presented on site


    VISITORS’ FORM FOR NURSERY GROUPS (PDF)

    VISITORS’ FORM FOR SCHOOL GROUPS (PDF)

    The accompanying teachers are responsible for compliance with corona pandemic safety rules. You can find information on current precautions here.

  • Rates for schools and nurseries?

    You can find a list of all prices here.

  • Guided tours for schools and nurseries

    You can find all information about guided tours for schools and nurseries here.

  • Berlin welcome classes (“Willkommensklassen”)

    After prior registration, a separate rate applies to Berlin welcome classes (“Willkommensklassen”) at Zoo Berlin during the week. The registration is possible via info@zoo-berlin.de. The following data is required for the registration:

    • Date of visit (not on weekends or public holidays)
    • School name + photo/scan of the official certificate of welcome class structure
    • Number of children + teachers
    • Name of the main contact person on site

    Please note: For capacity reasons, no special discounts can be offered for welcome classes at Aquarium Berlin.

  • Arrival & parking

  • Public transport

    S-Bahn train

    S-Bahn station Zoologischer Garten (S3 + S5 + S7 + S9)

    U-Bahn underground train

    U-Bahn station Zoologischer Garten (U2 + U9)

    U-Bahn station Kurfürstendamm (U1 + U9)

    Bus

    Approx. 15 bus lines

    Train

    Regional trains (RE1 + RE2 + RE7 + IRE + RB14 + RB21 + RB22)

    Long-distance rail connections via Hauptbahnhof (central station)

    For detailed information on transport connections, visit: www.bvg.de or www.bahn.de.

  • Car

    Since Zoo Berlin does not have its own visitor parking spaces, we highly recommend using public transportation. There are a few public (paid) parking spaces in front of the Löwentor´s entrance at Hardenbergplatz and several parking garages in the vicinity.

  • Helpful info & tips

  • The animals at Zoo Berlin

    With around 20,000 animals and almost 1,200 species, Zoo Berlin is home to more species than any other zoo in the world! Our modern habitats create unique animal experiences. Get a taste of what to expect here.

  • Panda Garden

    Zoo Berlin is home to Germany’s only giant pandas. Come see these adorable bears in our Chinese-style Panda Garden – one of the most beautiful panda habitats in the world. It was here, in August 2019, that Berlin welcomed the first-ever panda cubs born in Germany: twin brothers Pit and Paule, who immediately captured the hearts of Berliners and visitors alike! You can find further information here.

  • Empire of Cats

    The Empire of Cats, which opened in 2022 after several years of renovation, offers animal experiences of a special kind- here people are guests in the animal kingdom. Expect to come face to face with a jaguar and watch majestic tigers roaming through the thicket. In the dark depths of the grotto below, night turns into day, and nocturnal animals such as aardvarks, slow lorises, and kinkajou look forward to your visit. So it's worth stopping by - you can find more information here.

  • Animal feeding & training sessions

    Animal feedings and animal training sessions do take place again. For more information click here.

  • Hits for kids

    With high suspension bridges, twisting slides and complex climbing trails, the Zoo’s large playground is waiting to be explored by adventurers big and small.

    At the Hans im Glück petting zoo, goats, donkeys and more are eagerly waiting to be petted by gentle hands.

    At various points around the Zoo, ice cream stands provide welcome refreshment during the summer.

    Special events and services

    Children’s birthdays are extra special at Zoo Berlin! Here, birthday boys and girls and their guests can embark on exciting journeys of discovery. You can find all the information here.

  • Baby food

    You are welcome to warm up your baby´s food in one of our restaurants. There are free bibs and hot water available.

  • Dogs

    Unfortunately, dogs are not allowed at Zoo Berlin. However, you are welcome to take your four-legged friend with you to Tierpark Berlin. You can find all the information here.

  • Balloons

    To protect our guests and animals, it is not allowed to bring any kind of balloon to the Zoo, Aquarium or Tierpark.

  • Handcarts

    Unfortunately, we do not have any handcarts up for rent at Zoo or Aquarium Berlin. However, you are welcome to bring your own!

  • Bikes, tricycles, scooters

    To protect our animals and other guests bicycles, scooters, e-scooters and inline skates cannot be brought into the zoo. Balance or toddle bikes and scooters (belonging to children up to the age of 5) are allowed, although some restrictions can occur in parts of the zoo – so please look out for the signs on site.

  • Bike trailer

    You are welcome to bring your bike trailer as a substitute for a stroller.

  • Restrooms, baby changing, etc.

    There are several restrooms and baby changing facilities throughout the Zoo grounds. The exact locations and information about additional services can be found on the Zoo map here.

  • Zoo improvements

    To make Zoo Berlin a better place and more beautiful for animals and guests alike, construction work is carried out occasionally. Click here for current construction sites.

  • Food, drink & souvenirs

  • Food & Drink

    At Zoo Berlin, visitors don’t only encounter wild animals, they can also enjoy good food. The Zoo has a range of tempting eateries offering elegant dining, a hearty meal, or a quick snack to keep you going as you explore. Please find more information here.

  • Zoo shops

    Peruse the Zoo’s shops at the Löwentor and Elefantentor exits. Here you’re sure to discover the perfect souvenir of a wonderful day out at Zoo Berlin – be it a cuddly polar bear, a panda postcard, or perhaps an illustrated book about elephants.

    The souvenir shop at the Bärenschaufenster entrance at Tierpark Berlin is also accessible from the outside.

  • Online souvenir shop

    You can find our online souvenir shop here. The website also provides contact details so you can get in touch with the shop operator (an external partner) directly if you have any questions.

  • Guests with disabilities

  • Restrooms

    There are several accessible public restrooms in the zoo. To see their exact locations as well as additional services, check the map here.

  • Wheelchairs

    Manual wheelchairs are available for rent. Since we only have a certain number of wheelchairs, please make sure to send us an e-mail at info@zoo-berlin.de to reserve one for your visit. We will need your name, the date you would like to visit us, and the approximate time you are planning to arrive. Rentals require a picture ID. Weight restrictions apply.

    The charge-free wheelchair service is kindly made possible by Dr. Recknagel Gesundheitsservice GmbH. Further information can be found here.

  • Other walking aids

    Of course, we allow conventional wheelchairs and walkers as forms of walking aids on our property. Toddler bicycles such as balance bikes and scooters (for children up to the age of 5) may be taken into the park as well. The same goes for handcarts.

    For the protection of animals and other guests alike, any other type of walking aid, which doesn’t fall into either of the categories listed above, needs an individual check. Please send an e-mail to info@zoo-berlin.de and attach a picture of your preferred walking aid, as well as an official doctor´s note confirming said vehicle.

  • Guided tours

    Zoo Berlin offers guided tours for guests with special needs. For more information click here.

  • FAQs

  • How can I support the Zoo?

    Thank you! We hugely appreciate your commitment to Zoo Berlin. You can find information on all the ways to support Zoo Berlin here.

  • When is the best time to see the pandas?

    Our giant pandas spend most of the day eating or sleeping. They are usually most active in the morning from 9 a.m. By the way, pandas love cool, damp weather, so on hot summer days, they can usually be found in their air-conditioned indoor habitats (visible to visitors from the Panda Plaza).

  • Can I feed the animals?

    In general, visitors are not permitted to feed the animals at Zoo Berlin. This is the job of the keepers, who know exactly what each animal should eat and what is bad for them.

  • Is there anywhere to store luggage?

    No, for security reasons we unfortunately cannot store your luggage.

  • Is there a lost and found?

    If you lose something on your visit to the Zoo you can contact us at info@zoo-berlin.de or visit us in person at the ServiceCenter located by the Zoo’s Löwentor entrance.

  • Can I bring a bike or scooter to the Zoo?

    To ensure the safety of our animals and other guests, bicycles, scooters and skates must be left outside. Balance bikes and children’s scooters (up to the age of 5 years) may be brought onto the grounds.

  • I broke something during my visit! What should I do?

    First of all, thank you for your honesty! Please inform someone at the entrance or send an email to info@zoo-berlin.de so that we can repair the damage as quickly as possible.

  • May I take photos and videos and post them online?

    Of course you may take videos and photographs at Zoo Berlin for private purposes. When doing so, please stick to the visitor paths and make sure you do not use flash in the animal houses. You may also post your pictures to your private social media accounts. Feel free to tag the official Zoo Berlin account (@zooberlin) so that we can also see your snapshots. Commercial use of your pictures and videos is not permitted.

    Please note: For the safety of our animals, selfie sticks are not permitted.

  • I need advice on a domestic or wild animal, or I would like to donate an animal to the Zoo/Aquarium

    The Zoo is home to approximately 20,000 animals, and they are keeping our biologists and zoo keepers very busy. Please understand that they do not have the capacity to answer any questions about pets or wild animals in your care.

    For veterinary reasons, we can also not accept any wild animals or pets into our care.

  • Why does admission cost what it does?

    Zoo Berlin is home to more species than any other zoo in the world and has considerable operating costs. The keeping of exotic animals, in particular, is very expensive. To give you an idea: our animals eat around 180,000 kg of hay and 55,000 kg of fish a year, and some animal residents require heated or air-conditioned facilities year-round. Plus, the cost of energy and animal feed is almost constantly on the rise! Despite all that, the entrance fees charged by Zoo Berlin are still far lower than those of zoological facilities in many other major European cities. What’s more, the zoo in Berlin is both significantly larger and home to a wider variety of species.

  • I want to work at the Zoo!

    We’re very pleased to hear it! After all, zoos must be some of the best places in the world to work. You can find all the information on current job openings, internships and training placements at Zoo, Tierpark and Aquarium Berlin here.

Any more questions?

Don’t hesitate to get in touch!

* Required

Safety check: Please select these 2 Animals: Meerkat Gorilla

Opening hours

Today, 4. December
Closed
 
Opening hours

Feedings & Trainings

  • Our animals are full up. No more feeding sessions today.
All feedings

Map

Zoo map

Arrival

Hardenbergplatz 8, 10787 Berlin

Route (Google)