Plan your visit (FAQ)

Got a question or looking for some tips? We’ve compiled the most important information so you’re perfectly prepared for your visit to Zoo Berlin.

  • Coronavirus precautions

  • Overview

    You can find all information on the current coronavirus precautions being applied at Zoo Berlin here.

  • Day tickets & online shop

  • Is it no longer possible to buy tickets on site?

    Individual ticket booths on site are open. However, online tickets are still highly recommended to reduce waiting times at the entrances. Therefore, if it is possible, please continue to book your tickets online in advance.

    BOOK TICKETS NOW

  • What are combined day tickets? / Flex tickets?

    Combined day tickets (also called Flex tickets) are always valid for Zoo and Aquarium Berlin for one day both. With these tickets you do not have to commit to a specific time slot. Only the (binding) visiting date must be selected in advance.

    BOOK COMBINED TICKETS NOW

  • I have a complimentary or pre-bought ticket

    Online tickets, tickets purchased in advance (e.g. from BVG ticket machines) and complimentary tickets can be presented at the ticket booths by the entrances (clearly marked) and allow immediate admission. Advance online registration is not possible.

  • How can I get my discount on tickets?

    Discounts can be presented at the ticket booths by the entrances (clearly marked) and allow immediate admission. Advance online registration is not possible.

    Tickets with regular concession are available online.

    BOOK TICKETS NOW

  • Do kids under four need a ticket?

    Children under four can visit the Zoo free of charge. However, please do still book one free ticket online for every child aged three and under.

    BOOK TICKETS NOW

  • Do I have to be on time for my time slot?

    No. The time slots are primarily intended to stagger visitor arrivals. You may arrive any time during your booked time slot.

  • Do I have to leave Zoo Berlin by the end of the time slot I have booked?

    The booked time slots only represent the admission time. Therefore, the stay in Zoo Berlin is not limited (within the regular opening hours).

    The chosen time slot is binding and cannot be changed after the purchase has been made. There is no right of return for purchased tickets.

  • Am I allowed to leave Zoo Berlin and then come back later the same day?

    Unfortunately, it is not possible to leave the zoo and then come back multiple times during the day. Day tickets are only valid for one admission.

  • The date I chose is not available

    In principle, day tickets can also be booked for the same day. If there are no tickets available, they are already sold out.

  • Do chaperones for disabled visitors require a ticket?

    One chaperone may accompany a visitor with a severe disability free of charge (category H or B; proof of eligibility must be presented at the ticket booth).

    Disabled persons with a disability rating of 50 percent or more receive reduced admission (upon presentation of proof of disabled status). You can find tickets for both categories in our online shop.

    BOOK TICKETS NOW

  • Can I cancel or rebook tickets?

    Booked day tickets cannot be canceled or rebooked. Withdrawal is also not possible.

  • Do I have to print out online tickets?

    You do not need to print out your online tickets. The QR codes can be scanned from your smartphone or tablet. Please just ensure you have your online ticket open when you reach the gates and that your screen is as bright as possible.

  • Where can I get group tickets?

    Group tickets are only available from the ticket booths on site at Zoo Berlin. Prior registration is not necessary.

  • Can I also use Tierpark & Aquarium vouchers at Zoo Berlin?

    Vouchers can be redeemed at all three of our facilities – Zoo, Aquarium and Tierpark Berlin. But please be aware that prices may differ from the actual value of your voucher.

    Vouchers can easily be redeemed online. Start by selecting the desired number of day tickets and/or annual passes in the respective online shop (https://shop.zoo-berlin.de/enhttps://shop.aquarium-berlin.de/en, or https://shop.tierpark-berlin.de/en). When you go to your shopping basket, you will have the option to apply a voucher code.

  • Do refugees get a discount?

    Refugees receive the concessions ticket price. For this the berlinpass must be presented. The concessions tickets are available online. The rule applies exclusively to refugees themselves. To accompanying people the regular prices apply.

    Book tickets now

  • Further questions?

    Do you have more specific questions? Further information can be found at the category "Annual passes, vouchers & sponsorships". If you have any questions about your booking, please contact ticket@zoo-berlin.de.

  • Annual passes, vouchers & sponsorships

  • Gift idea

    From typical vouchers with individual values, ticket or annual pass vouchers to vouchers for guided tours and special animal encounters- we offer several different types of gift ideas.

    Buy a voucher now

  • Benefits of annual pass subscriptions

    Annual pass subscription holders can visit Zoo Berlin for 13 months- and only pay for 12! What´s more, a Zoo annual pass subscription gives holders a 50 percent discount on tickets to Aquarium Berlin and Tierpark Berlin (and vice versa) and a 10 percent discount in the Zoo´s restaurants and shops.

    Tip: If you decide to purchase an annual pass during your visit to the Zoo, you can offset the price of your day ticket if you purchase your annual pass from the sales points by the entrances on the same day. On weekends, the annual pass booths are open until the zoo closes and therefore longer than the regular day ticket offices. You can find an overview of the opening times here.

  • Benefits of annual passes

    Annual pass holders can visit Zoo Berlin 365 days a year – and save money from the fourth visit! What’s more, a Zoo annual pass gives holders a 50 percent discount on tickets to Aquarium Berlin and Tierpark Berlin (and vice versa) and a 10 percent discount in the Zoo’s restaurants and shops.

    Tip: If you decide to purchase an annual pass during your visit to the Zoo, you can offset the price of your day ticket if you purchase your annual pass from the sales points by the entrances on the same day. On weekends, the annual pass booths are open until the zoo closes and therefore longer than the regular day ticket offices. You can find an overview of the opening times here.

  • Where can I buy annual passes?

    You can purchase annual passes online. Simply fill out the required information at your leisure at home, then come by to pick up your pass.

    Buy annual passes online and save time

    Please note: All pass holders* must be present in person for the issuing of their annual pass.

  • How do I get my annual pass discount?

    The 50%-discount you receive with your annual pass is only available from on-site tickets booths (upon presentation of your annual pass - please also present a photo ID if necessary). It is not possible to book a time slot for this purpose. Please note that discounted tickets can only be purchased for immediate admission (i.e. not in advance).

    Please note: Due to capacity it can happen very quickly that Aquarium tickets for the relevant day are sold out. So it is best to come over at 9 AM and start your visit with the Aquarium before you (potentially) visit the Zoo.

  • Is it necessary for annual pass holders to register online?

    No. Annual pass holders do not need to register in advance. However, due to capacity, time slots still have to be booked for the Aquarium Berlin.

  • Do I need to book a time slot to purchase an annual pass?

    No, a time slot does not have to be booked. If possible, please book your annual pass(es) online. Simply fill out the required information at your leisure at home, then come by to pick up your pass. Afterwards, you can visit Zoo Berlin directly.

    Buy annual passes online and save time

  • Is a photo of my annual pass sufficient for admission?

    Due to safety reasons, we cannot allow admission with a photo of your annual pass. For the future, it is planned to offer a (fully) digitalized annual pass. Until then, the physical annual pass must be shown upon arrival.

  • How do I renew my annual pass?

    You can easily do this from the comfort of your home. Just put in your data and you will receive information on your annual pass, including the period of validity. Here you also have the option to renew your annual pass. Before you do this please make sure to read the paragraph titled „important“, which is located directly under the form for your data. After renewing your annual pass, there is nothing else you need to do. Your chip card can now be used for a further year. When renewing your card online, you can save time by fully avoiding the long lines in front of the annual pass desk at Zoo Berlin.

    Renew annual passes online and save time

  • Are family annual passes also available for grandparents and their grandchildren?

    Our family annual passes are only available for parents and their (own) children. If we expanded them to other family members, we would not be able to offer the annual passes for the (relatively) affordable rates.

  • Are annual passes transferable?

    Annual passes are personalised and non-transferable. A photograph of the pass holder is printed on every annual pass. You may be asked to present your annual pass in combination with a valid form of ID.

  • Must purchase and renewal of annual passes be in person?

    Yes. For the purchase or renewal of an annual pass, all pass holders must be present at the on-site sales points. Each card is personalised with a photograph that is taken on site. Please note that annual passes are non-transferable.

    Attention: In the case of minors, a parent or guardian must always attend when the annual pass is issued or a (corresponding) power of attorney including a copy of ID must be presented.

  • Should I bring a photograph for my annual pass?

    No. You do not need to bring a photograph with you when purchasing or renewing your annual pass, as one will be taken on site. For this reason, all pass holders must be present at the on-site sales points for the issuing of annual passes.

  • Lost annual pass?

    If you lose your annual pass, you can purchase a replacement at the on-site annual pass booth by the Löwentor entrance for a fee of € 20.

  • New admissions system

    Zoo and Tierpark Berlin are in discussions with the authorities about plans for a new admissions system that uses facial recognition. Use of the system would be entirely voluntary. Once we have come to an agreement with the authorities, all annual pass holders will be informed of the details online and by post. Until that time, annual passes will continue to be checked manually by onsite staff.

  • Where can I buy vouchers?

    All our vouchers are available online. From typical vouchers with individual values, ticket or annual pass vouchers to vouchers for guided tours and special animal encounters- we offer several different types.

    Buy a voucher now

  • How can I become a sponsor?

    We are delighted that you are interested in lending your support as a sponsor! You can find all the information on sponsorships at Zoo Berlin here.

  • Schools and nurseries

  • What should I note when visiting with my class / group?

    We are very glad, that you are planning to visit Zoo Berlin. In the following you can find the most important information at a glance:

    • Registration in advance is not necessary (except for guided tours)
    • Group tickets are only available at the ticket booths on site
    • For school or nursery rates a visitors’ form must be presented on site


    VISITORS’ FORM FOR SCHOOL GROUPS (PDF)

    VISITORS’ FORM FOR DAY-CARE GROUPS (PDF)

    The accompanying teachers are responsible for compliance with the rules of conduct due to the corona pandemic. You can always find an overview of the current precautions here.

  • Rates for schools and nurseries?

    You can find a summary of all prices here.

  • Guided tours for schools and nurseries

    You can find all information about guided tours for schools and nurseries here.

  • Berlin welcome classes (“Willkommensklassen”)

    After prior registration, a separate rate applies to Berlin welcome classes (“Willkommensklassen”) at Zoo Berlin during the week. The registration is possible via info@zoo-berlin.de. The following data is required for the registration:

    • Date of visit (not on weekends or public holidays)
    • School name + photo/scan of the official certificate of welcome class structure
    • Number of children + teachers
    • Name of the main contact person on site

    Please note: For capacity reasons, no special discounts can be offered for welcome classes at Aquarium Berlin.

  • Arrival & parking

  • Public transport

    S-Bahn train

    S-Bahn station Zoologischer Garten (S3 + S5 + S7 + S9)

    U-Bahn underground train

    U-Bahn station Zoologischer Garten (U2 + U9)

    U-Bahn station Kurfürstendamm (U1 + U9)

    Bus

    Approx. 15 bus lines

    Train

    Regional trains (RE1 + RE2 + RE7 + IRE + RB14 + RB21 + RB22)

    Long-distance rail connections via Hauptbahnhof (central station)

    For detailed information on transport connections, visit: www.bvg.de or www.bahn.de.

  • Car

    Zoo Berlin does not have its own visitor parking spaces. The use of public transport is therefore highly recommended. There are some public (paid) parking spaces in front of the Löwentor entrance on Hardenbergplatz and several multi-storey car parks in the vicinity.

  • Helpful info & tips

  • The animals at Zoo Berlin

    With some 20,000 animals from almost 1,200 species, Zoo Berlin is home to more species that any other zoo in the world! Our modern habitats create extra-special animal experiences. You can get a taste of what to expect here.

  • Panda Garden

    Zoo Berlin is home to Germany’s only giant pandas. Come see these adorable bears in our Chinese-style Panda Garden – one of the most beautiful panda habitats in the world. It was here, in August 2019, that Berlin welcomed the first-ever panda cubs born in Germany: twin brothers Pit and Paule, who immediately captured the hearts of Berliners and visitors alike! You can find further information here.

  • Empire of Cats

    The Empire of Cats, which opened in 2022 after several years of renovation, offers animal experiences of a special kind- here are people guests in the world of animals. Expect to come face to face with a jaguar and watch majestic tigers roaming through the thicket. In the dark depths of the grotto below, night turns into day, and nocturnal animals such as aardvarks, slow lorises, and kinkajou look forward to your visit. So it's worth stopping by - you can find more information here.

  • Animal feeding & training sessions

    Public feedings and animal training sessions do take place again. Please find more information here.

  • Hits for kids

    With high suspension bridges, twisting slides and complex climbing trails, the Zoo’s large play area is waiting to be explored by adventurers big and small.

    At the Hans im Glück petting zoo, goats, donkeys and more are eagerly waiting to be stroked by gentle hands.

    At various points around the Zoo, ice cream stands provide welcome refreshment during the summer.

    Special events and services

    Children’s birthdays are extra special at Zoo Berlin! Here, birthday boys and girls and their guests can embark on exciting journeys of discovery. You can find all the information here.

  • Baby food

    You are welcome to warm up your baby´s food in one of our restaurants. There are free bibs and hot water available.

  • Dogs

    Unfortunately, dogs are not allowed at Zoo Berlin. However, you are welcome to take your four-legged friend with you to Tierpark Berlin. You can find all the information here.

  • Balloons

    To protect our guests and animals, it is not allowed to bring any kind of balloon to the Zoo, Aquarium or Tierpark.

  • Handcarts

    Unfortunately, we do not have any handcarts up for rent at Zoo or Aquarium Berlin. However, you are welcome to bring your own!

  • Bikes, trikes, scooters

    To protect our animals and other guests bicycles, roller and inline skates cannot be brought into the zoo. Balance or toddle bikes and scooters (belonging to children up to the age of 6) are allowed.

  • Bike trailer

    You are welcome to bring your bike trailer as a substitute for a stroller.

  • Toilets, baby changing, etc.

    There are several toilets and baby changing facilities throughout the Zoo grounds. The exact locations and information about additional services can be found on the Zoo map here.

  • Zoo improvements

    To make Zoo Berlin even better and more beautiful for our animals and visitors, occasional construction work is carried out at isolated sites. You can find an overview of current disruptions here.

  • Food, drink & souvenirs

  • Food & Drink

    At Zoo Berlin, visitors don’t only encounter wild animals, they can also enjoy good food. The Zoo has a range of tempting eateries offering elegant dining, a hearty meal, or a quick snack to keep you going as you explore. Please find more information here.

  • Zoo shops

    Peruse the Zoo’s shops at the Löwentor and Elefantentor exits. Here you’re sure to discover the perfect souvenir of a wonderful day out at Zoo Berlin – be it a cuddly polar bear, a panda postcard, or perhaps an illustrated book about elephants.

    The souvenir shop at the Bärenschaufenster entrance at Tierpark Berlin and the souvenir shop at the Elefantentor entrance at Zoo Berlin are also accessible from outside.

  • Online souvenir shop

    You can find our online souvenir shop here. The website also provides contact details so you can get in touch with the shop operator (an external partner) directly if you have any questions.

  • Accessibility

  • Toilets

    There are several disabled-accessible toilets on the Zoo grounds. The exact locations and information about additional services can be found on the Zoo map here.

  • Wheelchairs

    Manual wheelchairs are available for rent. Since we only have a certain number of wheelchairs, please make sure to send us an e-mail at info@zoo-berlin.de to reserve one for your visit. We will need your name, the date you would like to visit us, and the approximate time you are planning to arrive. Rentals require a picture ID. Weight restrictions apply.

    The charge-free wheelchair service is kindly made possible by Dr. Recknagel Gesundheitsservice GmbH. Further information can be found here.

  • Tours

    Zoo Berlin offers tailored tours for people with special needs. You can find all the information here.

  • FAQs

  • How can I support the Zoo?

    Thank you! We hugely appreciate your commitment to Zoo Berlin. You can find information on all the ways to support us here.

  • When is the best time to see the pandas?

    Our giant pandas spend most of the day eating or sleeping. They are usually at their most active in the morning from 9 a.m. By the way, pandas love cool, damp weather, so on hot summer days they can usually be found in their air-conditioned indoor habitats (visible to visitors from the Panda Plaza).

  • Can I feed the animals?

    In general, visitors are not permitted to feed the animals at Zoo Berlin. This is the job of the keepers, who know exactly what each animal should eat and what is bad for them.

  • Is there anywhere to store luggage?

    No. For security reasons we cannot offer luggage storage.

  • Is there a lost and found?

    If you lose something on your visit to the Zoo you can contact us at info@zoo-berlin.de or visit us in person at the ServiceCenter located by the Zoo’s Löwentor entrance.

  • Can I bring a bike or scooter to the Zoo?

    To ensure the safety of our animals and other guests, bicycles, scooters and skates must be left outside. Balance bikes and children’s scooters (up to an age of 6 years) may be brought onto the grounds.

  • I broke something during my visit! What should I do?

    First of all, thank you for your honesty! Please inform someone at the on-site annual pass booth by the Löwentor entrance or send an email to info@zoo-berlin.de so that we can repair the damage as quickly as possible.

  • May I take photos and videos and post them online?

    Of course you may take videos and photographs at Zoo Berlin for private purposes. When doing so, please stick to the visitor paths and make sure you do not use flash in the animal houses. You may also publish your images on your private social media channels. Feel free to link the official zoo channels (@zooberlin) so that we can also see your snapshots. Commercial use of your pictures and videos is not permitted.

    Please note: In the interests of animal safety, selfie sticks are not permitted.

  • I’m looking for some advice about a domestic or wild animal, or I would like to give an animal to the Zoo/Aquarium.

    Our Zoo and Aquarium are home to approximately 20,000 animals, so our biologists have quite a lot on their plates. Please understand that they will therefore not be able to give advice about domestic or wild animals in your care.

    For medical reasons and to ensure the safety of our animals, we are also not able to take in any domestic or wild animals.

  • Why does admission cost what it does?

    Zoo Berlin is home to more species than any other zoo in the world and has considerable operating costs. The keeping of exotic animals, in particular, is very expensive. To give you an idea: our animals eat around 180,000 kg of hay and 55,000 kg of fish a year, and some animal residents require heated or air-conditioned facilities year-round. Plus, the cost of energy and animal feed is almost constantly on the rise! Despite all that, the entrance fees charged by Zoo Berlin are still far lower than those of zoological facilities in many other major European cities. What’s more, the zoo in Berlin is both significantly larger and home to a wider variety of species.

  • I want to work at the Zoo!

    We’re very pleased to hear it! After all, zoos must be some of the best places in the world to work. You can find all the information on current job openings, internships and training placements at Zoo, Tierpark and Aquarium Berlin here.

Any more questions?

Don’t hesitate to get in touch!

* Required

Safety check: Please select these 2 Animals: Tiger Gorilla

Opening hours

Today, 14. August
9:00 - 18:30
Last admission: 17:00
Opening hours

Feedings & Trainings

  • Panda talk 11:00
  • Elephants 11:30
  • Orangutans/ Chimpanzees/ Bonobos 13:30
All feedings

Map

Zoo map

Arrival

Hardenbergplatz 8, 10787 Berlin

Route (Google)