- Zoo-Berlin
- Services
- Corona pandemic
Your visit during the coronavirus pandemic
Get an overview of the current situation below.
Please note!
Zoo Berlin is open under “2G” restrictions.
Coronavirus precautions
Tickets available online (online registration for annual passes required) + on-site registration via Luca-App OR form
2G rules apply: Proof of vaccination (geimpft) or recovery (genesen)* incl. photo ID / vaccination certificate with QR-code only, printed or digital
Panda Garden, Primate House, World of Birds, Hippo Bay, Pheasantry, Antelope House and walk-through habitats are open
restaurants open
Gift shops open
Play areas are open
No public feeding sessions
No handcart hire
Aquarium is open – further information here
It is mandatory for all visitors aged six and above to wear a medical mask at all times
* Usual time frames apply: Fully vaccinated for at least 14 days with an EU-approved vaccine (all required doses) or recovered from a Covid-19 infection (proof: PCR test taken min. 28 days and max. six months ago or an older PCR test + at least one vaccination dose)
Exceptions to the 2G rule
- School pupils under 18 (with school ID, public transport pass or a note from the school; during term time only)
- Children under six (no test necessary; proof of age may be required)
The following groups can show a negative rapid test result from the past 24 hours (no self-tests):
- Other visitors between six and 18 years of age (proof of age may be required)
- Visitors who cannot be vaccinated for medical reasons (doctor’s note required)
- Pregnant and breastfeeding visitors (with a Mutterpass or doctor’s note)
Rules of conduct
- The Berlin Senate’s rules on hygiene and conduct apply
- A distance of at least 1.5 metres must be kept from all other people
- Please avoid touching glass panels and other surfaces
Staff members will be patrolling the parks in order to ensure adherence to the rules of conduct. In case of violations of the rules, we may be forced to ban certain individuals.
Frequently asked questions
Why 2G?
The coronavirus measures in place on our premises comply with the current requirements of the Berlin Senate.
On-site ticket booths
A limited number of ticket booths selling day tickets are open for visitors with no internet access. However, this system will only continue to work in the current situation if no large queues form, so please do continue to book tickets online wherever possible.
Concession-rate tickets
Concession-rate tickets can now be purchased from the ticket booths by the entrances (clearly marked). Concession-rate tickets are available for school pupils, students, trainees (Azubis), unemployed people on German state benefits, berlinpass holders, and disabled people carrying the relevant identification.
Time slot allocation with purchase of annual passes
When you renew your annual pass or purchase a new one, you will automatically receive a reservation for the current time slot so that you are able to visit the Zoo immediately.
Tickets for visitors with disabilities
People with severe disabilities will receive their ticket and that of their chaperone at the ticket booths upon presentation of valid documentation. These tickets cannot be booked online. The chaperone accompanying a visitor with a severe disability (category H or B) is admitted free of charge. The same applies to children with severe disabilities.
Support
Is the Zoo over the worst financially?
Just a few days after the first closure, we already started receiving messages from people asking how they could lend their support. We have been overwhelmed by the expressions of support over the past weeks and months. Once again, thank you very much! However, the coronavirus pandemic will continue to present us with challenges for some time to come, as the strict precautions in place mean significantly lower visitor numbers – which results in financial losses for us every day.
Why have ticket prices not been lowered?
The coronavirus pandemic will continue to present us with many challenges for some time to come. Multiple closures mean important sources of income are lost, but we can’t shut down completely like some other industries; operations have to continue regardless. After all, the around 30,000 animals living in Berlin’s zoos must continue to be fed and looked after. In concrete terms, the total operating costs for Zoo, Tierpark and Aquarium Berlin amount to around €140,000 a day! As a result, we simply cannot afford to lower our ticket prices.
Day tickets
Where can I purchase day tickets?
Day tickets for Zoo Berlin can be purchased online.
Due to the coronavirus pandemic, only a limited number of ticket booths are currently open. These are intended solely for visitors with no internet access and for the sale of concession-rate tickets.
Combined day tickets? / Flex tickets?
Combined day tickets (also called Flex tickets) are always valid for Zoo and Aquarium Berlin both. With these tickets you do not have to commit to a specific time slot. Only the (binding) visiting date must be selected in advance.
Can I purchase a day ticket at the entrance?
A limited number of ticket booths selling day tickets are open for visitors with no internet access. However, this system will only continue to work in the current situation if no large queues form, so please do continue to book tickets online wherever possible.
Do I have to print my tickets out?
No, the QR code on your online ticket can also be scanned from your smartphone or tablet. Please just ensure you have your online ticket open when you reach the gates and that your screen is as bright as possible.
Do I have to leave the Zoo by the end of the time slot I have booked?
In principle, we ask all our guests to stick to the time slot they have reserved. After all, the Zoo will only be able to remain open in the current circumstances if everyone shows consideration towards one another and is willing to compromise. However, the different time slots are primarily intended to stagger visitor arrival times.
Why can’t I select my preferred day and/or time slot?
Your preferred day and/or time slot is already fully booked. We need to ensure that it does not get too crowded so that our visitors and employees can always maintain a safe distance from one another. We look forward to welcoming you at a different time.
Attention: Due to the current situation, day tickets are only available three months in advance currently.
Do children under four also need a ticket?
Yes. There are free online tickets available for children aged three and under.
Can I change my chosen date or time slot after I have completed my booking?
No. The date and time booked when making your purchase are binding and cannot be altered after the transaction is completed. There is no right of return for purchased day tickets.
Are concession-rate day tickets currently available?
Concession-rate tickets can now be purchased from the ticket booths by the entrances (clearly marked). Concession-rate tickets are available for school pupils, students, trainees (Azubis), unemployed people on German state benefits, berlinpass holders, and disabled people carrying the relevant identification.
Where can I buy group tickets?
Group tickets are only available at the on-site ticket booths of the Zoo.
What if I already have a valid ticket or a complimentary ticket?
Online tickets, tickets purchased in advance (e.g. from BVG ticket machines), and complimentary tickets can be presented at the ticket booths by the entrances (clearly marked) and allow immediate admission. In this instance, advance online registration is not necessary.
Can I redeem discount coupons?
To redeem a valid discount coupon, simply present and, if applicable, hand in your coupon at the ticket booths by the entrances (clearly marked). For any accompanying persons, please book regular tickets online in advance.
What should I do if I have no internet access?
A limited number of ticket booths selling day tickets are open at the entrances for visitors with no internet access. However, this system will only continue to work in the current situation if no large queues form, so please do continue to book tickets online wherever possible.
Annual passes
Where can I buy them?
You can purchase annual passes online. Simply fill out the required information at your leisure at home, then come by to pick up your pass (only at the on-site annual pass booth by the Löwentor entrance). If you would like to visit the Zoo straight after you have picked up your annual pass, please book your desired time slot online in advance. Please note: All pass holders* must be present in person for the issuing of their annual pass.
When renewing an existing annual pass, you should first purchase a new pass via the online shop. We will then renew your pass on site.
BUY ANNUAL PASSES ONLINE AND SAVE TIME
BOOK A VISITING SLOT NOWCan I still use my annual pass to visit the Zoo whenever I want?
Of course, your annual pass is still valid. However, due to the coronavirus pandemic, we require annual pass holders to decide in advance on which day and at what time they will be visiting the Zoo. Therefore, your pass can currently only be used in combination with a reservation for a particular day and time slot – which must be booked in advance online.
The different time slots are primarily intended to stagger visitor arrival times. Nevertheless, we kindly ask all guests to stick to their allocated time slot as closely as possible. After all, the Zoo will only be permitted to remain open during these times if everyone looks out for one another and is willing to make compromises.
Do I have to leave the Zoo by the end of the time slot I have booked?
In principle, we ask all our guests to stick to the time slot they have reserved. After all, the Zoo will only be able to remain open in the current circumstances if everyone shows consideration towards one another and is willing to compromise. However, the different time slots are primarily intended to stagger visitor arrival times.
Why can’t I select my preferred day and/or time slot?
Your preferred day and/or time slot is sold out. We need to ensure that it does not get too crowded so that our visitors and employees can always maintain a safe distance from one another. We look forward to welcoming you at a different time.
Attention: Due to the current situation, time slot registrations are only possible four weeks in advance currently.
Do I also need to reserve a time slot for children under four?
Yes. For all accompanying children aged three and under, please reserve an additional time slot free of charge online.
How can I renew my annual pass? How can I buy an annual pass?
You can purchase annual passes online. Simply fill out the required information at your leisure at home, then come by to pick up your pass (only at the on-site annual pass booth by the Löwentor entrance). If you would like to visit the Zoo straight after you have picked up your annual pass, please book your desired time slot online in advance. Please note: All pass holders* must be present in person for the issuing of their annual pass.
When renewing an existing annual pass, you should first purchase a new pass via the online shop. We will then renew your pass on site.
Does my Zoo annual pass still get me a discount on Tierpark admission and vice versa?
Yes. These discounted tickets are only available at the ticket booths on site (by presenting the annual pass). An online registration is not necessary for this.
Please note when visiting the Aquarium: Due to the currently very limited capacity, please come by around 9 AM.
What should I do if I have no internet access?
In that case, please visit one of the ticket booths that is open by the entrances (clearly marked) to reserve your time slot.
