- Zoo-Berlin
- Services
- Corona pandemic
Your visit during the coronavirus pandemic
Get an overview of the current situation below.
Coronavirus precautions
Tickets available online (online registration for annual passes required)
restaurants open (indoor areas testing required*)
Gift shops open
Play areas are open
Animal houses are closed, walk-through habitats are open
No public feeding sessions
No handcart hire
Aquarium is open – further information here
If distances cannot be kept, visitors must wear a medical mask (aged 6+)
* Certified, negative (quick) test result from the past 24 hours (all visitors aged 6+) OR proof of vaccination (from 15th day after recieving the final shot) OR proof of recovery by positive PCR test result (at least 28 days old, not older than 6 months ) necessary; after a recovery more than 6 months ago, proof of first vaccination together with positive PCR test result is sufficient; each must be presented together with photo ID; certified quick tests can be taken at the Zoo entrances (free of charge)
Test stations at the Zoo‘s entrances:
- 180 m from the Zoo‘s Löwentor entrance: Test center Hardenbergplatz-Zoo, Hardenbergplatz 15, open daily 9 am - 7 pm, free of charge, no appointment necessary, further information: https://www.stadtapotheke-berlin.de/leistungen/corona-schnelltest
Rules of conduct
- The Berlin Senate’s rules on hygiene and conduct apply
- A distance of at least 1.5 metres must be kept from all other people
- Masks must be worn for the duration of your visit
- Please avoid touching glass panels and other surfaces
- Staff members will be patrolling the parks in order to ensure adherence to the rules of conduct. In case of violations of the rules, we may be forced to ban certain individuals.
Frequently asked questions
Corona test necessary?
No. You can visit the zoo without a certified negative (rapid) test result.
On-site ticket booths
A limited number of ticket booths selling day tickets are open for visitors with no internet access. However, this system will only continue to work in the current situation if no large queues form, so please do continue to book tickets online wherever possible.
Concession-rate tickets
Concession-rate tickets can now be purchased from the ticket booths by the entrances (clearly marked). Concession-rate tickets are available for school pupils, students, trainees (Azubis), unemployed people on German state benefits, berlinpass holders, and disabled people carrying the relevant identification.
Time slot allocation with purchase of annual passes
When you renew your annual pass or purchase a new one, you will automatically receive a reservation for the current time slot so that you are able to visit the Zoo or Tierpark immediately.
Tickets for visitors with disabilities
People with severe disabilities will receive their ticket and that of their chaperone upon presentation of valid documentation at the ticket booths. These tickets cannot be booked online. The chaperone accompanying a visitor with a severe disability (category B) is admitted free of charge. The same applies to children with severe disabilities.
More information
Has your question not been answered? You can find more information below!
Support
Is the Zoo over the worst financially?
Just a few days after the first closure, we already started receiving messages from people asking how they could lend their support. We have been overwhelmed by the expressions of support over the past weeks and months. Once again, thank you very much! However, the coronavirus pandemic will continue to present us with challenges for some time to come, as the strict precautions in place mean significantly lower visitor numbers – which results in financial losses for us every day.
Why have ticket prices not been lowered?
The coronavirus pandemic will continue to present us with many challenges for some time to come. Multiple closures mean important sources of income are lost, but we can’t shut down completely like some other industries; operations have to continue regardless. After all, the around 30,000 animals living in Berlin’s zoos must continue to be fed and looked after. In concrete terms, the total operating costs for Zoo, Tierpark and Aquarium Berlin amount to around €140,000 a day! As a result, we simply cannot afford to lower our ticket prices.
Day tickets
Where can I purchase day tickets?
Day tickets for Zoo Berlin can be purchased online.
Due to the coronavirus pandemic, only a limited number of ticket booths are currently open. These are intended solely for visitors with no internet access and for the sale of concession-rate tickets.
Can I purchase a day ticket at the entrance?
A limited number of ticket booths selling day tickets are open for visitors with no internet access. However, this system will only continue to work in the current situation if no large queues form, so please do continue to book tickets online wherever possible.
Do I have to print my tickets out?
No, the QR code on your online ticket can also be scanned from your smartphone or tablet. Please just ensure you have your online ticket open when you reach the gates and that your screen is as bright as possible.
Do I have to leave the Zoo by the end of the time slot I have booked?
In principle, we ask all our guests to stick to the time slot they have reserved. After all, the Zoo will only be able to remain open in the current circumstances if everyone shows consideration towards one another and is willing to compromise. However, the different time slots are primarily intended to stagger visitor arrival times.
Why can’t I select my preferred day and/or time slot?
Your preferred day and/or time slot is already fully booked. We need to ensure that it does not get too crowded so that our visitors and employees can always maintain a safe distance from one another. We look forward to welcoming you at a different time.
Do children under four also need a ticket?
Yes. There are free online tickets available for children aged three and under.
Can I change my chosen date or time slot after I have completed my booking?
No. The date and time booked when making your purchase are binding and cannot be altered after the transaction is completed. There is no right of return for purchased day tickets.
Are concession-rate day tickets currently available?
Concession-rate tickets can now be purchased from the ticket booths by the entrances (clearly marked). Concession-rate tickets are available for school pupils, students, trainees (Azubis), unemployed people on German state benefits, berlinpass holders, and disabled people carrying the relevant identification.
Where can I buy group tickets?
Group tickets are available from the on-site ticket booths.
What if I already have a valid ticket or a complimentary ticket?
Online tickets, tickets purchased in advance (e.g. from BVG ticket machines), and complimentary tickets can be presented at the ticket booths by the entrances (clearly marked) and allow immediate admission. In this instance, advance online registration is not necessary.
Can I redeem discount coupons?
To redeem a valid discount coupon, simply present and, if applicable, hand in your coupon at the ticket booths by the entrances (clearly marked). For any accompanying persons, please book regular tickets online in advance.
What should I do if I have no internet access?
A limited number of ticket booths selling day tickets are open at the entrances for visitors with no internet access. However, this system will only continue to work in the current situation if no large queues form, so please do continue to book tickets online wherever possible.
Annual passes
Can I still use my annual pass to visit the Zoo whenever I want?
Of course, your annual pass is still valid. However, due to the coronavirus pandemic, we require annual pass holders to decide in advance on which day and at what time they will be visiting the Zoo. Therefore, your pass can currently only be used in combination with a reservation for a particular day and time slot – which must be booked in advance online.
The different time slots are primarily intended to stagger visitor arrival times. Nevertheless, we kindly ask all guests to stick to their allocated time slot as closely as possible. After all, the Zoo will only be permitted to remain open during these times if everyone looks out for one another and is willing to make compromises.
Do I have to leave the Zoo by the end of the time slot I have booked?
In principle, we ask all our guests to stick to the time slot they have reserved. After all, the Zoo will only be able to remain open in the current circumstances if everyone shows consideration towards one another and is willing to compromise. However, the different time slots are primarily intended to stagger visitor arrival times.
Why can’t I select my preferred day and/or time slot?
Your preferred day and/or time slot is sold out. We need to ensure that it does not get too crowded so that our visitors and employees can always maintain a safe distance from one another. We look forward to welcoming you at a different time.
Do I also need to reserve a time slot for children under four?
Yes. For all accompanying children aged three and under, please reserve an additional time slot free of charge online.
How can I renew my annual pass? How can I buy an annual pass?
You can purchase annual passes online. Simply fill out the required information at your leisure at home, then come by to pick up your pass. If you would like to visit the Zoo straight after you have picked up your annual pass, please book your desired time slot online in advance. Please note: All pass holders* must be present in person for the issuing of their annual pass.
When renewing an existing annual pass, you should first purchase a new pass via the online shop. We will then renew your pass on site.
Does my Zoo annual pass still get me a discount on Tierpark admission and vice versa?
Yes. Please reserve a time slot online (do not buy an online ticket) and then go to one of the ticket booths located at the entrances (clearly signposted on site) directly before your visit.
What should I do if I have no internet access?
In that case, please visit one of the ticket booths that is open by the entrances (clearly marked) to reserve your time slot.
Any more questions?
Don’t hesitate to get in touch!
